RETURN POLICY
The Steal Vault
recognizes that returns are important to our customers and we will gladly
accept returns for damaged goods or items misrepresented on our site. Your
complete satisfaction is paramount to us so if you are dissatisfied in any way
with your purchase please contact us immediately upon your
dissatisfaction via email and a member of our customer care department will
assist you with your complaint. We are very fair and reasonably understanding
with your issues and will always find a way to make sure you are completely
satisfied.
The Steal Vault 100%
guarantees your satisfaction and will back the quality and authenticity of your
purchase as indicated on TheStealVault.com authenticity promise. All items
eligible for returns must be returned with a requested and approved Item
Approval Number that MUST be acquired within 14 days of the shipment date.
All returns must then be shipped within 21 days of delivery. Items received
after 21 days, without the Item Approval Number, security tags, company or
authentication tags (either missing or removed) cannot be returned.
However, we would be happy to re-consign them for you or you will be issued a
company credit for all on line and in store purchases. Our company credits do
not expire.
The Steal Vault keeps
detailed images and descriptions of our entire inventory up to 30 days on each
item sold to verify condition as stated in our item descriptions. ANY AND ALL
ITMES SOLD “AS IS” are 100% non-returnable.
We apologize in
advance but we limit the amount of returns from our customers to (3) returns
annually. While we understand your desire to purchase and return at will…you
will be issued a store credit on your forth return for anything other than
damaged merchandise.
SHIPPING INFORMATION
The customer is responsible for all
shipping costs associated for any returns. Someone from our customer care
department will email you regarding your return and provide you will all
necessary information and instructions once your returned is approved. Any
merchandise returned without an Item Approval Number will not be accepted as a
valid return.
SHIPPING BOXES
Request your prepaid shipping label or
request an inbound box and send to TheStealVault.com
You will be notified of which items were
accepted, if any were not accepted and the reason we did not accept any of your
items. For reasons why we might not accept an item, please view our Consignment
Terms & Policies.
Once an item sells, all inbound service fees (if any) will be deducted from your
sales first. Once the negative balance is paid off, you will start earning a profit
on your sales. To view a list of our fee structure, please click here.
DIFFERENT SHIPPING METHODS
-Your own box
-TSV
inbound bag
-TSV
inbound small box
-TSV
inbound Large box (20”L x 20” W x17”H) Max
USING YOUR OWN BOX
You can use your own box to ship your Approved Designer items to TheStealVault.com. The largest box we accept is 20L"x20W"x17H" and should weigh less than 50 lbs. Boxes that are larger than this will be subject to a surcharge that is to be determined once we receive your oversized box.
Examples
of acceptable box sizes are:
·
20L" x 20W" x 12H"
·
20L" x 16W" x 10H"
·
17L" x 17W" x 17H"
WHY DO WE LIMIT YOUR INBOUND BOX SIZE?
Boxes that are larger than what we accept tend to
fall apart and can be easily damaged during transit. TheStealVault.com will not be responsible for any shipment(s)
that are damaged during transit due to poor packing, using an over-sized box or
any reason whatsoever. We suggest that you additionally insure your items.
OUR INBOUND SHIPPING BAG
A bag is good for shipping a small amount of clothes and other small items that do not break during shipping. The bag size is 24" x 24" and you can fit approximately 20lbs of clothes into it. Please do not use your own bag, because there are several restrictions that apply to shipping items in a bag.
INBOUND SHIPPING
BOX-SMALL
Our small box is good for shipping small items that cannot be shipped in a bag. The size of the small box is 14L" x 10W" x 10H".
INBOUND SHIPPING
BOX-LARGE
Our
large box is good for shipping larger items that cannot be shipped in a bag.
The size of the large box is 20L" x 16W" x 10H".
SHIPPING MATERIAL DELIVERY
TIME
If
you use our inbound shipping materials, you will receive our box or bag in 2-4
days. The delivery will include a prepaid and printed shipping slip for UPS.