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RETURN POLICY & SHIPPING INFORMATION

RETURN POLICY

The Steal Vault recognizes that returns are important to our customers and we will gladly accept returns for damaged goods or items misrepresented on our site. Your complete satisfaction is paramount to us so if you are dissatisfied in any way with your purchase please contact us immediately upon your dissatisfaction via email and a member of our customer care department will assist you with your complaint. We are very fair and reasonably understanding with your issues and will always find a way to make sure you are completely satisfied.  

The Steal Vault 100% guarantees your satisfaction and will back the quality and authenticity of your purchase as indicated on TheStealVault.com authenticity promise. All items eligible for returns must be returned with a requested and approved Item Approval Number that MUST be acquired within 14 days of the shipment date. All returns must then be shipped within 21 days of delivery. Items received after 21 days, without the Item Approval Number, security tags, company or authentication tags (either missing or removed) cannot be returned. However, we would be happy to re-consign them for you or you will be issued a company credit for all on line and in store purchases. Our company credits do not expire.

The Steal Vault keeps detailed images and descriptions of our entire inventory up to 30 days on each item sold to verify condition as stated in our item descriptions. ANY AND ALL ITMES SOLD “AS IS” are 100% non-returnable.   

We apologize in advance but we limit the amount of returns from our customers to (3) returns annually. While we understand your desire to purchase and return at will…you will be issued a store credit on your forth return for anything other than damaged merchandise.   

SHIPPING INFORMATION
The customer is responsible for all shipping costs associated for any returns. Someone from our customer care department will email you regarding your return and provide you will all necessary information and instructions once your returned is approved. Any merchandise returned without an Item Approval Number will not be accepted as a valid return.   


SHIPPING BOXES

Request your prepaid shipping label or request an inbound box and send to TheStealVault.com

You will be notified of which items were accepted, if any were not accepted and the reason we did not accept any of your items. For reasons why we might not accept an item, please view our Consignment Terms & Policies. 

Once an item sells, all inbound service fees (if any) will be deducted from your sales first. Once the negative balance is paid off, you will start earning a profit on your sales. To view a list of our fee structure, please click here.

 

DIFFERENT SHIPPING METHODS

-Your own box

-TSV inbound bag

-TSV inbound small box

-TSV inbound Large box (20”L x 20” W x17”H) Max

 

USING YOUR OWN BOX

You can use your own box to ship your Approved Designer items to TheStealVault.com. The largest box we accept is 20L"x20W"x17H" and should weigh less than 50 lbs.  Boxes that are larger than this will be subject to a surcharge that is to be determined once we receive your oversized box.


Examples of acceptable box sizes are:

·       20L" x 20W" x 12H"

·       20L" x 16W" x 10H"

·       17L" x 17W" x 17H"


WHY DO WE LIMIT YOUR INBOUND BOX SIZE?

Boxes that are larger than what we accept tend to fall apart and can be easily damaged during transit. TheStealVault.com will not be responsible for any shipment(s) that are damaged during transit due to poor packing, using an over-sized box or any reason whatsoever. We suggest that you additionally insure your items.


OUR INBOUND SHIPPING BAG

A bag is good for shipping a small amount of clothes and other small items that do not break during shipping. The bag size is 24" x 24" and you can fit approximately 20lbs of clothes into it. Please do not use your own bag, because there are several restrictions that apply to shipping items in a bag. 


INBOUND SHIPPING BOX-SMALL

Our small box is good for shipping small items that cannot be shipped in a bag. The size of the small box is 14L" x 10W" x 10H".

 

INBOUND SHIPPING BOX-LARGE

Our large box is good for shipping larger items that cannot be shipped in a bag. The size of the large box is 20L" x 16W" x 10H".

 

SHIPPING MATERIAL DELIVERY TIME

If you use our inbound shipping materials, you will receive our box or bag in 2-4 days. The delivery will include a prepaid and printed shipping slip for UPS.

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