The Steal Vault appreciates our buyers and sellers and we recognize that your satisfaction is very important to us. We will gladly accept returns for
damaged goods or items misrepresented on our site. If you are dissatisfied in any way with your purchase
please contact us immediately
upon your dissatisfaction via email and a member of our customer care
department will assist you with your concern. We are very fair and reasonable when it comes to understanding that sometimes issues will arise and we will always find a way to make sure you are
completely satisfied, if we cannot fix it we will make it right to the best of our ability.
The Steal Vault guarantees your satisfaction and will back the quality and authenticity of your purchase as indicated on TheStealVault.com authenticity promise. All items eligible for returns must be returned with a requested and approved item approval number that MUST be acquired within 14 days of the shipment/sale date. All returns must then be addressed within 21 days of receiving your item. Any items received after 21 days, without the item approval number, attached security tags, company or authentication tags (either missing or removed) cannot be returned. However, we would be happy to re-list the item for you.
Handbags are not returnable and therefore are a final sale, company credits do not expire.
The Steal Vault keeps detailed images and descriptions of our sellers items to verify condition as stated in the sellers item descriptions. ANY AND ALL ITMES SOLD “AS IS” are 100% non-returnable.
We apologize in advance but we limit the amount of returns from our buyers to (3) returns annually. While we understand your desire to purchase and return at will…you will be issued a store credit on your forth return for anything other than damaged merchandise.
The buyer is responsible for all shipping costs associated for any returns. Someone from our customer care department will email you regarding your return and provide you will all necessary information and instructions once your returned is approved. Any merchandise returned without an item approval number will not be accepted as a valid return.